At Enviroflex International Inc., we are committed to ensuring the longevity and optimal performance of our air filtration systems. Our comprehensive Product Repair Service is designed to provide our customers with efficient, reliable, and transparent repair solutions. Below, you’ll find detailed information about our repair process, how to initiate a repair request, and answers to frequently asked questions.

Our Repair Process

To maintain the highest standards of service, we’ve established a streamlined repair process:

1. Initiate a Repair Request: Contact our customer support team via phone at 905-636-1177 / 1-877-368-3539 or email at [email protected] to report the issue and obtain a Return Material Authorization (RMA) number.

2. Ship the Product: Carefully package the defective product, including all relevant components, and clearly label it with the provided RMA number. Ship the package to our Canadian head office:

   17 Brownridge Rd, Unit 8 Halton Hills, ON Canada L7G 0C6

3. Evaluation and Quotation: Upon receipt, our technicians will conduct a thorough inspection to diagnose the issue. We’ll then provide you with a detailed repair quotation, including costs and estimated turnaround time.

4. Approval and Repair: Once you approve the quotation, our skilled technicians will proceed with the repair using genuine Enviroflex parts to ensure quality and compatibility.

5. Quality Assurance: After repairs are completed, the product undergoes rigorous testing to confirm it meets our operational standards.

6. Return Shipping: We will promptly return the repaired product to your specified address, ensuring it’s securely packaged for safe transit.

Frequently Asked Questions

Q1: What products are eligible for repair?

We offer repair services for all Enviroflex air filtration systems and accessories. For products from other manufacturers, please contact us to discuss potential repair options.

Q2: Is my product under warranty?

Warranty periods vary by product. Please refer to your original purchase documentation or contact our customer support team for assistance in determining your warranty status.

Q3: What if my product is out of warranty?

We provide repair services for both in-warranty and out-of-warranty products. After evaluating your device, we’ll offer a quotation for the repair.

Q4: How long does the repair process take?

Repair times depend on the nature of the issue and parts availability. Once we’ve assessed your product, we’ll provide an estimated completion date.

Q5: Who covers the shipping costs?

Customers are responsible for shipping costs to our facility. After repair, we cover the return shipping to your address.

Q6: Can I track the status of my repair?

Yes, upon request, we provide updates at each stage of the repair process. Contact our customer support team for status inquiries.

At Enviroflex International Inc., we prioritize customer satisfaction and are dedicated to supporting you throughout the repair process. Our goal is to ensure your equipment operates efficiently, maintaining a safe and healthy environment for your operations.

For any additional questions or to initiate a repair request, please reach out to our customer support team.

Enviroflex International Inc. – Your trusted partner in air filtration solutions.